Privacy Policy

Global Multi-Market Edition

 

Welcome to TTRacing. We are an ergonomic lifestyle brand offering gaming chairs, ErgoChairs, smart standing desks, and accessories. We are committed to protecting your personal data and your right to privacy.

This Privacy Policy explains how TTRacing and its affiliated local entities ("TTRacing," "we," "us," or "our") collect, use, store, share, and protect your personal data when you visit our websites, make purchases, interact with us online or offline, or use any of our services (collectively, the "Services").

Please read this policy carefully. By using our Services, you acknowledge that you have read and understood this policy.

 

The data controller or personal information controller responsible for your data depends on where you are located:

 

Country	Legal Entity	Registered Address
Malaysia	TTRacing Sdn Bhd	129, Jalan Maarof, Bangsar, 59000, Kuala Lumpur
Singapore	TTRacing Singapore Pte Ltd	33 Ubi Avenue 3, #01-72, Vertex Singapore 408868
Philippines	Clickgaming Distribution Group (Philippines) OPC	5/F Phinma Plaza, 39 Plaza Drive Rockwell Center, Poblacion 1210 City of Makati, Fourth District, Philippines
Indonesia	PT Clickgaming Distribution Indonesia	Ruko Jalan Benda Raya Nomor 2 Rt. 005 Rw. 004, Cilandak Timur, Pasar Minggu, Kota Adm. Jakarta Selatan, DKI Jakarta
United Kingdom	Clickgaming Ltd (London)	128 City Road, London, United Kingdom EC1V 2NX
United States	Clickgaming LLC (Delaware)	8 The Green, Suite R, Dover, DE 19901, United States
Australia	Clickgaming Pty Ltd (Sydney)	Suite 302, 13-15 Wentworth Avenue, Surry Hills New South Wales 2010
Thailand	Clickgaming (Thailand) Co., Ltd.	The Plant City Chaengwattana, 92/11 Moo Ban Mai, Pakkret District, Nonthaburi 11120
Taiwan	TBD	TBD

 

For all privacy-related inquiries, you may contact us at: hello@ttracing.co

 

3.1 Data You Provide Directly

•     Identity Data: full name, username, date of birth

•     Contact Data: email address, phone number, delivery address, billing address

•     Account Data: login credentials, purchase history, saved preferences, wishlist items

•     Payment Data: credit/debit card details and payment method information (processed securely via third-party payment processors — we do not store full card numbers)

•     Communications Data: messages, inquiries, feedback, and support tickets you send us

•     Marketing Preferences: your opt-in/opt-out choices for marketing communications

3.2 Data We Collect Automatically

•     Technical Data: IP address, browser type and version, device type, operating system, time zone, screen resolution

•     Usage Data: pages visited, links clicked, products viewed, session duration, referral source

•     Transaction Data: order details, delivery details, returns, and refund history

•     Cookie Data: see Section 9 (Cookies) below

3.3 Data from Third Parties

•     Social Media: if you connect a social media account or interact with our social media pages

•     Analytics Partners: aggregated data from platforms such as Google Analytics and Meta Pixel

•     Payment Processors: transaction confirmation data from providers such as Stripe, PayMaya, GCash, GrabPay, or equivalent local processors

•     Logistics Partners: delivery and fulfillment data from our courier and logistics partners

 

We do not collect special categories of sensitive personal data (such as racial or ethnic origin, health data, biometric data, or political opinions) unless you voluntarily provide such information in a support context, and we handle it with heightened care.

 

We use your personal data for the following purposes and on the following legal bases:

 

Purpose	Legal Basis
Processing and fulfilling your orders	Performance of a contract
Creating and managing your account	Performance of a contract
Processing payments and preventing fraud	Performance of a contract; Legitimate interests
Sending order confirmations and delivery updates	Performance of a contract
Responding to customer service inquiries	Performance of a contract; Legitimate interests
Sending marketing emails, SMS, or promotions (where opted in)	Consent
Personalising your shopping experience and product recommendations	Legitimate interests; Consent (where required)
Improving our website, products, and services	Legitimate interests
Conducting analytics and measuring marketing performance	Legitimate interests; Consent (where required by law)
Complying with legal obligations (e.g. tax records, consumer protection laws)	Legal obligation
Enforcing our terms and protecting our rights	Legitimate interests

 

Where we rely on consent as our legal basis, you have the right to withdraw that consent at any time by contacting us at hello@ttracing.co or using the unsubscribe link in any marketing communication.

 

We do not sell your personal data. We share your data only with the following categories of trusted recipients, and only to the extent necessary:

•     Payment Processors: to securely process your transactions (e.g. Stripe, PayPal, local payment gateways)

•     Logistics and Delivery Partners: to fulfill and deliver your orders

•     IT and Cloud Service Providers: for website hosting, data storage, and platform infrastructure (e.g. Shopify)

•     Marketing and Analytics Providers: to help us understand usage patterns and run marketing campaigns (e.g. Google, Meta)

•     Customer Support Platforms: to manage and respond to your inquiries

•     Legal and Compliance Advisors: where required to protect our legal rights or comply with obligations

•     TTRacing Group Affiliates: our affiliated entities across markets, under data sharing agreements consistent with this policy

•     Government and Regulatory Authorities: where we are required by law, court order, or regulatory authority to disclose data

 

All third-party processors are required to handle your data in accordance with applicable data protection laws and are bound by data processing agreements.

 

As a brand operating across multiple countries, your personal data may be transferred to and processed in countries other than the one in which you reside. Where such transfers occur, we ensure appropriate safeguards are in place, including:

•     Standard Contractual Clauses (SCCs) approved by relevant authorities

•     Adequacy decisions where applicable

•     Binding Corporate Rules or equivalent frameworks

 

Residents of the UK and EEA can request details of the specific transfer mechanisms we rely on by contacting hello@ttracing.co.

 

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal obligations:

 

Data Type	Retention Period
Account Data	Duration of account, plus 3 years after closure
Transaction and Order Data	7 years (tax and financial record-keeping obligations)
Marketing Data	Until consent is withdrawn or you unsubscribe
Support and Communications Data	2 years from last interaction
Technical and Usage Data	Up to 13 months (analytics) / 26 months (fraud prevention)

 

When data is no longer required, we securely delete or anonymise it.

 

Depending on your country of residence, you have the following rights regarding your personal data. To exercise any of these rights, contact us at hello@ttracing.co and we will respond within the timeframe required by your applicable law.

8.1 Rights Available to All Users

•     Right to Access: request a copy of the personal data we hold about you

•     Right to Correction / Rectification: request correction of inaccurate or incomplete data

•     Right to Deletion / Erasure: request that we delete your personal data (subject to legal obligations)

•     Right to Withdraw Consent: where processing is based on consent, withdraw it at any time

•     Right to Lodge a Complaint: with your local data protection authority (see Section 13)

8.2 United Kingdom & EEA (GDPR / UK GDPR)

•     Right to restrict processing

•     Right to data portability

•     Right to object to processing (including direct marketing)

•     Right not to be subject to solely automated decision-making

8.3 Philippines (Data Privacy Act 2012 / RA 10173)

•     Right to be informed

•     Right to object

•     Right to block or erasure of data

•     Right to damages

•     Right to file a complaint with the National Privacy Commission (NPC)

8.4 Thailand (PDPA B.E. 2562)

•     Right to data portability

•     Right to object

•     Right to restrict processing

•     Right to withdraw consent

8.5 Australia (Privacy Act 1988)

•     Right to access and correction

•     Right to complain to the Office of the Australian Information Commissioner (OAIC)

•     Right to anonymity where practicable

8.6 Indonesia (UU PDP 2022)

•     Right to obtain information about personal data

•     Right to correct inaccurate data

•     Right to request deletion of personal data

•     Right to withdraw consent

•     Right to object to automated processing

8.7 United States — California Residents (CCPA / CPRA)

•     Right to know what personal information is collected, used, shared, or sold

•     Right to delete personal information

•     Right to opt out of the "sale" or "sharing" of personal information (we do not sell data)

•     Right to non-discrimination for exercising your rights

•     Right to correct inaccurate personal information

•     Right to limit use of sensitive personal information

8.8 Malaysia (PDPA 2010)

•     Right to access personal data

•     Right to correct personal data

•     Right to withdraw consent to process personal data

8.9 Singapore (PDPA 2012, amended 2020)

•     Right of access

•     Right of correction

•     Right to withdraw consent

•     Right to data portability (for certain categories)

8.10 Taiwan (Personal Information Protection Act)

•     Right to inquiry and review

•     Right to copy

•     Right to supplement or correct

•     Right to stop collection, processing, or use

•     Right to deletion

 

We use cookies and similar technologies (e.g. pixels, web beacons, local storage) on our websites to:

•     Enable core website functionality and your shopping cart

•     Remember your preferences and login status

•     Analyse website traffic and performance

•     Serve relevant advertising and retargeting campaigns

•     Measure the effectiveness of our marketing

 

Cookie Type	Purpose	Retention
Strictly Necessary	Essential for the website to function	Session / Persistent
Functional	Remember your preferences and settings	Up to 1 year
Analytics	Understand how visitors use our site (e.g. Google Analytics)	Up to 13 months
Marketing	Deliver relevant ads and track campaign performance (e.g. Meta Pixel)	Up to 24 months

 

You can manage your cookie preferences at any time through our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Where required by applicable law (including in the UK, Thailand, and the Philippines), we will obtain your consent before placing non-essential cookies.

 

Our Services are not directed at children under the age of 18 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us at hello@ttracing.co and we will promptly delete it.

In jurisdictions where parental consent is required for data collection from minors, we require such consent before processing.

 

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

•     SSL/TLS encryption for data transmission

•     Secure payment processing via PCI-DSS compliant providers

•     Access controls and role-based permissions for internal systems

•     Regular security assessments and system monitoring

•     Data breach response procedures

 

While we take all reasonable steps to protect your data, no method of transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and/or the relevant regulatory authority as required by applicable law.

 

Our website may contain links to third-party websites, social media platforms, or partner pages. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their data practices.

 

If you have concerns about how we handle your personal data that we have not satisfactorily resolved, you have the right to contact the relevant data protection authority in your country:

 

Country	Authority & Website
Malaysia	Personal Data Protection Department (PDPD) — www.pdp.gov.my
Singapore	Personal Data Protection Commission (PDPC) — www.pdpc.gov.sg
Philippines	National Privacy Commission (NPC) — www.privacy.gov.ph
Indonesia	Ministry of Communication and Information Technology (Kominfo)
United Kingdom	Information Commissioner's Office (ICO) — www.ico.org.uk
Australia	Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au
Thailand	Personal Data Protection Committee — www.pdpc.or.th
United States (California)	California Privacy Protection Agency (CPPA) — www.cppa.ca.gov
Taiwan	Personal Data Protection Commission (PDPC Taiwan)

 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:

•     Update the "Last Updated" date at the top of this policy

•     Post a notice on our website

•     Notify you by email (if you have an account with us) where required by law

 

We encourage you to review this policy periodically. Your continued use of our Services after any update constitutes acceptance of the revised policy.

 

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us at:

 

Email: hello@ttracing.co

 

Alternatively, you may write to the local entity responsible for your country (see Section 2 for registered addresses). We aim to respond to all legitimate requests within 30 days, or within the timeframe required by your applicable local law, whichever is shorter.

 

Legal Note: This Privacy Policy has been drafted to reflect compliance requirements across TTRacing's operating markets, including Malaysia's PDPA 2010, Singapore's PDPA 2012 (amended 2020), the Philippines' Data Privacy Act of 2012 (RA 10173), Indonesia's UU PDP 2022, the UK GDPR, Australia's Privacy Act 1988, Thailand's PDPA B.E. 2562, the CCPA/CPRA (California), and Taiwan's Personal Information Protection Act.